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Chapter-12 Measuring, Monitoring and Improving Patient Satisfaction

BOOK TITLE: Handbook of Healthcare Quality & Patient Safety

Author
1. Jain Manoj
2. Menon BG
ISBN
9789350909652
DOI
10.5005/jp/books/12287_12
Edition
1/e
Publishing Year
2014
Pages
15
Author Affiliations
1. Rollins School of Public Health at Emory University Atlanta, GA USA, Sanjay Gandhi Postgraduate Institute of Medical Sciences, Lucknow, UP, India, Rollins School of Public Health, Emory University; Tennessee’s QI Organization; Institute for Healthcare Improvement (IHI), USA, Rollins School of Public Health, Emory University; Tennesseis Ql Organization; Institute for Healthcare Improvement (IHI) USA
2. Institute of Cost and Management Accountants (FCMA), Chennai, Tamil Nadu, India, ACME Consulting, Healthcare Quality Improvement Advisors, Chennai; Tamil Nadu, India; Regional Offices and Operations across the Country
Chapter keywords
quality healthcare, measures for patient satisfaction, monitoring of patient satisfaction, communication

Abstract

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