Chapter-22 Quality Assurance and Total Quality Management
BOOK TITLE: Nursing Foundation: Concepts and Perspectives (For Post Basic BSc Nursing)
Author
1. Vati Jogindra
ISBN
9789351527886
DOI
10.5005/jp/books/12578_23
Edition
1/e
Publishing Year
2015
Pages
9
Author Affiliations
1.
Sri Guru Harkrishan Sahib College of Nursing, Mohali, Punjab, India,
SGHS College of Nursing, Mohali, Chandigarh, India,
SGHS College of Nursing, Mohali, Punjab, India; National Institute of Nursing Education (NINE), Postgraduate Institute of Medical Education and Research (PGIMER), Chandigarh, India
Chapter keywords
Privatization,
quality assurance,
continuous quality improvement,
Donabedian model,
client satisfaction surveys,
FOCUS-PDCA model