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Chapter-14 Troubleshooting: A Fast Reference Guide

BOOK TITLE: Optician’s Guide (A Mannual for Opticians)

Author
1. Bhootra Ajay Kumar
ISBN
9789351528241
DOI
10.5005/jp/books/14237_15
Edition
3/e
Publishing Year
2018
Pages
8
Author Affiliations
1. Kolkata, India, Kolkata, West Bengal, India, Diploma in Sportvision (UK), Krishnalaya School of Optometry, Kolkata, West Bengal, India, ICLEP FIACLE (Australia); (UK)
Chapter keywords
Frame, lens unequal distance, eye rim, nose pad, double vision, skewed vision, bifocal lens, bifocal segment height, blurring vision, progressive lens

Abstract

The fact is that more than 50% of dissatisfied customers do not complain, they just pick up and go to your competitor because they do not believe that you are competent enough to satisfy them. So when a wearer comes with a complain, you must attend them immediately so that he gets the feeling that he is still welcome. Always put yourself in customer’s place and think out the solution. Listen to his problem very carefully without interrupting. It may be sometimes difficult, but always rewarding. This chapter discusses some of the possible cases of problem with which a wearer can come.

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