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Chapter-15 Designing a Patient-friendly Practice

BOOK TITLE: Family Medicine: A Clinical and Applied Orientation

Author

1. Madgaonkar CS

ISBN

9789351529118

DOI

10.5005/jp/books/12682_16

Edition

2/e

Publishing Year

2015

Pages

Author Affiliations

1. Hubli, Hubli, Karnataka, India; Indian Medical Association, College of General Practitioners, Chennai (HQ), Tamil Nadu, India, Hubballi, Karnataka, India; Indian Medical Association, College of General Practitioners, Chennai (HQ), Tamil Nadu, India

Chapter keywords

health code, reminders, follow-up, referral letters, staff meeting, doctor’s appointment, body language, clinical encounters, Clinical equipment, receptionist education, free communication, waiting room, service quality, service-excellence initiatives, fire escapes

Abstract

Abstract

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