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Chapter-50 Telephone Handling

BOOK TITLE: Hospital and Healthcare Accreditation (As Per the Guidelines of NABH, NABL, JCI)

Author
1. Rajoriya Brajkishore
ISBN
9789352703661
DOI
10.5005/jp/books/14251_51
Edition
1/e
Publishing Year
2018
Pages
7
Author Affiliations
1. Six Sigma Star Healthcare (P) Ltd, New Delhi, India; NABH, NABL, JCI
Chapter keywords
Telephone manner, telephone handling, standard phrase, training module, front office staff, ambulance call, call process

Abstract

This chapter talks about telephone handling. More people come into contact with the hospital staff by telephone than in any other way. This is your unseen audience—our customers or potential customers. Make sure that are treated with same courtesy and consideration as other visitors/patients to the hospital. Good telephone manners are introduced in this chapter followed by some standard phrases. Training module for front office staff handling ambulance calls are also covered.

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