EXPORT CITATION

Chapter-07 Managing Service Quality

BOOK TITLE: Hospital Management from Service Sector Perspective

Author
1. Vora Ashvini Arun
ISBN
9789385999901
DOI
10.5005/jp/books/12829_8
Edition
1/e
Publishing Year
2016
Pages
27
Author Affiliations
1. BK School of Business Management, Gujarat University, Ahmedabad, Gujarat, India
Chapter keywords
Service quality, healthcare sector, customer satisfaction, service encounter, balanced scorecard, BSC, essential drugs list, EDL, total quality management, TQM, quality circle, SERVQUAL Model, six sigma

Abstract

© 2019 Jaypee Brothers Medical Publishers (P) LTD.   |   All Rights Reserved