Index

Communication Skills in Clinical Practice (Doctor-Patient Communication) KR Sethuraman KR

SECTION I: CORE SKILLS
1:Doctor-Patient Communication: An Overview
- UNDERSTANDING COMMUNICATION
- UNDERSTANDING DOCTOR-PATIENT COMMUNICATION
- SUMMARY
- EXERCISES
2:Questioning Skills
- THREE DIMENSIONS OF A QUESTION
- EFFECTIVE QUESTIONING SKILLS
- ADVANCED QUESTIONING SKILLS
  - Basic Qualifying Questions
  - Probing Questions
- SUMMARY
- PRACTICAL EXERCISES
3:Listening Skills
- EFFECTIVE LISTENING
  - Components of Listening
  - Tips for Effective Listening
- ADVANCED SKILLS: EMPATHIC LISTENING
- SUMMARY
- PRACTICAL EXERCISES
  - Empathy Training
4:Non-verbal Behaviour (NVB)
- READING AND RESPONDING TO MAJOR NON-VERBAL SIGNALS
- SPECIFIC NON-VERBAL SIGNS IN PRACTICE
- DOCTOR'S NON-VERBAL SKILLS AND PATIENT SATISFACTION
- SUMMARY
- PRACTICAL EXERCISES
5:Answering Skills
- ADVANCED SKILLS
- SUMMARY
- EXERCISES
  - Simulation Role-play
6:Information Sharing: Models and Methods
- SUMMARY
- PRACTICAL EXERCISES
7:Rapport Building Skills
- ADVANCED SKILLS
- SUMMARY
- PRACTICAL EXERCISES
8:Counselling Skills
- COUNSELLING THEORY
- COUNSELLING-PRACTICE
9:Skills of Persuasion
- THE ART OF PERSUASION
- PRACTICE OF PERSUASION
- ADVANCED SKILLS OF PERSUASION
- PRACTICAL EXERCISES
SECTION II: CLINICAL APPLICATIONS
10:Reassurance of the Worried Well
- DEALING WITH THE “SYMPTOMATIC NORMAL”
- PRACTICAL EXERCISES
11:Talking with Parents
- DEALING WITH A DYING CHILD
  - Be Patient
  - Dealing With the Family of A Dying Child
- SUMMARY
- EXERCISES
12:Handling the Elderly
- SUMMARY
- PRACTICAL EXERCISE
13:Communicating Prognosis, Hope and Risk
- PROGNOSIS
  - Medical Predictions Based on Six Groups of Data
- HOPEFULNESS
- COMMUNICATING RISK
- SUMMARY
- PRACTICAL EXERCISES
14:Religion, Faith and Culture in Health Care
- HANDLING SUPERSTITION AND “BENIGN MAGIC”
- CULTURAL INFLUENCES IN HEALTH CARE
- SUMMARY
- PRACTICAL EXERCISES
15:Dealing with Chronic Disease and Dying
- CHRONIC OR INCURABLE DISEASES
- DEALING WITH DEATH
- SUMMARY
- PRACTICAL EXERCISES
16:Non-compliance and Deception
- NON-COMPLIANCE
- DEALING WITH DECEPTIVE PATIENTS
- PRACTICAL EXERCISES
SECTION III: BEYOND COMMUNICATION
17:Dealing with Patient Dissatisfaction
- SUMMARY
- PRACTICAL EXERCISES
18:Negotiating Skills
- SUMMARY
- PRACTICAL EXERCISES
19:Patient-centred Practice
- TIPS FOR PATIENT-CENTRED PRACTICE
- PREVENTING PATIENT DROP-OUT
  - Common Reasons for Losing Patients to Follow-up
  - Reorienting Health Care to Patient Satisfaction
- SUMMARY
- PRACTICAL EXERCISES
  - Sample Survey and Group Discussion
  - Simulation Role-play
20:Prudent Practice
- SUMMARY
- EXERCISES
21:Telecommunication in Health Care
- PROBLEMS AND ATTITUDES
  - Some Solutions
- SUMMARY
- PRACTICAL EXERCISE
ANNEXURES
1:Transactional Analysis: Understanding Human Interaction
- SUMMARY
- PRACTICAL EXERCISES
2:Multi-dimensional Model of Health Care
Postscript

INDEX

TOC
Index

Chapter Notes