Hospital Administration: A Ready Reference Miral Garala
INDEX
A
Access to care and continuity of care 109, 110
Accreditation 96
by JCI in various countries 116
Administration department 17
Advance kidney dialysis 14
Advantages of
accreditation 98
manpower planning 52
Anesthesia and surgical care 110, 112
Anesthesiology and pain management 16
Anti neutrophill cytoplasmic antibodies 23
Antibodies to double stranded DNA 23
Antimitochondrialantibodies 23
Antinuclear antibodies 23
Assessment
of patients 109, 111
process in general 97
ATM/bank facility 45
Attract foreign patients 97
Audit QMS 107
Autoclave room 125
B
Bed strength 15
Benefits of SWOT analysis 73
Biomedical
engineering 20
waste 94
rules 93
Blood bank 22
and organ bank 67
Body fluids 23
Building permit 77
C
Cardiothoracic surgery 13
Care of patients 110, 112
Cath lab 25
Causes of grievances 48
Changing room 125
Channels of communication 90
Children's hospitals 13
Classification of hospitals on management 9
Community health center 10
Completion certificate 77
Compulsory duties 82
Computer system use in hospital 62
Conduct internal audits 106
Conducting ISO 9001 gap analysis 102
Consent 84
Consultations and referrals 90
Consulting room 122
Consumer
Dispute redressal agencies 87
Protection
Act 86
Councils 87
Contents of training kits 39
Core and departmental interview 34
Corporate hospital 13
Criteria for classification of hospital 14
Customer analysis 72
D
Definition and importance of manpower planning 52
Deluxe ward 26
Deluxe/special suite 59
Departments of hospital 16
Details of
administrative departments 19
clinical/laboratory services 22
support services 20
various types of ICU and wards 24
Directory of hospitals 14
Disciplinary actions 29, 45, 46
Dismissal of frivolous or vexatious complaints 89
District
forum 88
headquarter hospitals 11
hospital 11
Documented procedures and work instructions 106
Duties of doctors 82
E
Electronic medical records 64
Emergency intensive care unit 14
Emergency/casualty department 58
Employee-management participation 44
Employees’ personal file 29, 37
Enforcement of orders 89
Equipment management 68
Examples of welfare activities 44
Executive summary 71
Express consent 85
Extra deluxe ward 26
F
Facility management and safety 110
Factors which affect efficiency of labor 53
Failure to attend to patients 90
Financial accounting system 67
Footwear 81
G
General
and technical education 53
list of furniture and instruments 128
medicine and general surgery 14
ward department 58
Good working environment 44
Government hospital 8
Grievance handling 30, 47
in multi-specialty hospital 48
Guidelines for hospital waste management 93
H
Health
care delivery system 96
evaluation through logical processing 63
of worker 53
Hi-tech utility 70
History of hospital in India 5
Homoeopathic 14
Hospital
administration 69
emergency 69
management system 63
services after independence 6
waste management system 93
House keeping 21
module 68
Housing facilities 44
HR policy index 30
Human
information system 30, 48
resource 27
Hygiene module 68
I
ICCU 125
ICU/ICCU department 59
Identification of training needs 38
Implement QMS in organization 106
Implications for health professionals 90
Implied consent 84
Importance of
medical records 91
welfare activities 43
Indoor patient department 123
Information kiosk 70
Intensive
care unit 25
coronary care unit 14
Internal analysis 72
International patient safety goal 109, 110
IP billing (inpatient) 20
ISO 9001:2008 registration audit 107
J
JCI accreditation hospitals 115
Job analysis and design 32
Joint commission international 108, 115
L
Labor room 127
Learn about ISO 9001 100
Leave without intimation 47
Licenses permits and statutory obligations 77
Licenses/registration 77
List of accreditation organizations 98
Local area networking in hospitals 62
M
Male and female general ward and nursing station 124
Management
and handling rules 93
of communication and information 110, 115
Manpower
planning 30, 51
-administrative staff 57
-para-medical 56
Medical
case records 90
departments 16
negligence 87
records 21, 90
Medication management and use 110, 112
Medicolegalaspect 82
Methods of training program 39
Mobile intensive care unit 25
Modules of hospital management system 63
Multileafcollimator 14
Multi-skilling and multi-tasking 53
Multi-specialty hospital 12
N
NABH accreditation hospitals 120
National accreditation board for hospitals 116
Needle and syringe destroyer 95
Neonatal intensive care unit 25
No objection certificate under pollution control 77
No spitting in organization premises 46
No touch technique 78
Normative reference 100
Nursing
and ward management 67
home 12
registration from corporation/municipal 77
O
OPD area 57
Other internationally acclaimed healthcare accreditation 121
Other system in hospital 128
Outdoor patient department 122
Outline of NABH standards 117
Outpatient billing 20
Overview of HR department 27
P
Para-medical services 17
Patient and family
education 110, 112
rights 109, 111
Pediatric
intensive care unit 14, 25
neurology 14
surgery 14
Perform gap analysis 101
Performance appraisal 40
Personal
information report 30, 50
qualities 53
PICU/NICU 127
Placement and joining formalities 35
Policy of performance appraisal 40
Postoperative ward 25
Prepare project plan 103
Prescription of non-specific/ayurvedicpreparation 90
Prevention and control of infections 110, 113
Primary health center 8
and sub-centers 10
Private
hospital 12
ward 26
Procedure for designing training program 39
Process of performance appraisal 41
Professional secrets and privileged communication 83
Q
Quality improvement and patient safety 110, 113
R
Records of sample collection 65
Recovery room 25, 127
Registration
of ultrasound machine under PNDT 77
under MTP Act 77
Rehabilitation hospitals 13
Requirements of ISO 9001 100
Rest pauses or breaks in working hours 47
Retention of objects in operation sites 90
Role of computers in health care system 60
S
Sample staff pattern with qualification at hospital 55
Schedule gap analysis 101
Scrub room 125
Security and transport 21
Selecting registrar 107
Semi-private ward 26
Seniors’ (geriatric) hospitals 13
Situational analysis 72
Skill inventory for manpower 54
Small healthcare organizations 117
Specialized hospital 13
Staff qualifications and education 110, 115
Standard
precautions 78
ward 26
Steering team 103
Steps in manpower planning 53
Sterilization
and maintenance of MVA equipment 79
of instruments 78
Storage and custody of medical records 92
Sub-district/sub-divisional hospital 10
Super deluxe ward 26
Support services 18
Surgery management system 65
Surgical
departments 17
intensive care unit 14
SWOT analysis 73
Systems of medicine 14
T
Telemedicine 22
and internet 61
Therapeutic hazards 90
Things
covered in EPF 37
included in HR 49
Tracheotomy instrument set 131
Train employees on ISO 9001 104
Training budget 38
Transport facilities 45
Transportation of waste 95
Trauma centers 13
Trends in
competitive environment 73
socio-cultural environment 73
technological environment 73
Types of
disciplines 45
hospitals 8
welfare activities 44
Typing pool 22
V
Voluntary duties 82
W
Wards 26
and rooms 18
Waste management 93
Welfare activities 29, 43
Westminster hospital in 1719 3
What is hospital? 1
Wholesale and retail drug-license 77
Why accreditation? 96
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Chapter Notes

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