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Health Care Management Advisor GD Mogli

CHAPTER 1:Commissioning of a New Hospital
- INTRODUCTION
- PRELIMINARY SURVEY
- HOSPITAL PLANNING
- RECRUITING AND TRAINING
- PLANNING INDIVIDUAL SERVICES AND DEPARTMENTS
- SUGGESTED FORMATS
CHAPTER 2:Organization of a Hospital
- THE GOVERNING AUTHORITY
- HOSPITAL MANAGEMENT STAFF
  - Executive Management Staff
  - Health Information Management Staff (HIMS)
- HUMAN RESOURCES DEPARTMENT (HRD)
- INFORMATION TECHNOLOGY DEPARTMENT (ITD)
- EDUCATIONAL AND TRAINING SERVICES
- HOSPITAL LIBRARY
- SAFETY PROGRAM
- AUDIO-VISUAL SERVICES
- SCOPE OF SERVICES
- PATIENT CARE EVALUATION
CHAPTER 3:Organization of Medical Staff
- MEDICAL STAFF RESPONSIBILITY AND ACCOUNTABILITY
- MEDICAL STAFF BYLAWS, RULES AND REGULATIONS
- MEDICAL STAFF STRUCTURE
- CLINICAL PRIVILEGES DELINEATION
- REAPPOINTMENT AND REAPPRAISAL
  - Specified Professional Personnel
- CONTINUING EDUCATION
- MEDICAL STAFF COMMITTEE PARTICIPATION
  - Quality Assurance
CHAPTER 4:Organization of Nursing Staff
- ORGANIZATION
- ADMINISTRATION
- STAFFING
- NURSING PROCESS
- EDUCATION/TRAINING
- NURSING PRACTICE
- QUALITY ASSURANCE
CHAPTER 5:Hierarchical Structure in a Hospital
- HOSPITAL COMMITTEES
- THE ORGANIZATION CHART (FLOW CHART 5.1)
  - Hospital Council
- POLICY OBJECTIVES AND PROCEDURES OF THE HOSPITALS
- COMMITTEE ORGANIZATION (FLOW CHARTS 5.2 TO 5.4)
- CONCLUSION
CHAPTER 6:Medical Record Forms Design, Estimation and Cost
- INTRODUCTION
- GENERAL CONSIDERATIONS
- FORMS
- THE NEED FOR STANDARDIZATION OF MEDICAL RECORD FORMS
- AVAILABILITY OF FORMS
- DEVELOPMENT OF MEDICAL RECORD FORMS
- PRODUCTION
- MULTIPART FORMS AND DUPLICATION SYSTEM
- ESTIMATION AND COST
- DISCUSSION
- DEVELOPMENT OF BASIC FORMS
- ESTIMATION OF PATIENTS ACCORDING TO DIFFERENT HOSPITAL BED SIZE FOR CALCULATION OF FORMS REQUIREMENT AND COST
  - Cost of Forms
  - Control of Forms
- SUMMARY AND A FEW TIPS
- CONCLUSION
CHAPTER 7:Hospital Information System (HIS)
- INTRODUCTION
- THE GENESIS OF HOSPITAL INFORMATION SYSTEMS
- TYPES OF HIS
- THE NEED FOR SECURITY ADMINISTRATION
  - Data
- LINKAGE OF THE COMPUTERS IN THE HOSPITAL
- APPOINTMENT SYSTEM (TABLE 7.1)
- NURSING INFORMATION SYSTEM
  - Bedside Terminals
  - Hospital Financing
- COMPUTERIZED MEDICAL RECORD (TABLE 7.2)
- ADVANTAGES OF COMPUTERIZED PATIENT'S CLINICAL RECORD
- TELEMEDICINE
- MACHINE READABLE IDENTIFICATION SYSTEMS IN HOSPITAL
CHAPTER 8:Statistics and Bed Allocation
- STATISTICAL FORMULAS
- STATISTICAL TABLES
CHAPTER 9:Standard Operating Procedures
- INTRODUCTION
- OUTPATIENT SERVICES
- INPATIENT SERVICES
- SURGICAL DEPARTMENT
- NURSING SERVICES
- CLINICAL LABORATORY SERVICES
- RADIOLOGY AND IMAGING SERVICES
- REHABILITATION
- PHARMACY SERVICES
- PARAMEDICAL
- MEDICAL SERVICES
- DIETARY DEPARTMENT AND CATERING SERVICES UNIT
- CENTRAL STERILE SUPPLY DEPARTMENT
- MATERIALS MANAGEMENT
- LAUNDRY SERVICE
- HOSPITAL ENGINEERING DEPARTMENT
- DISASTER MANAGEMENT
- HOUSEKEEPING DEPARTMENT
CHAPTER 10:Patient Safety
- DEFINITION OF PATIENT SAFETY
- WHERE THE SAFETY OF PATIENT IS AFFECTED?
- WHY THE PATIENT SAFETY IS AFFECTED?
- HOSPITAL NOSOCOMIAL OR ACQUIRED INFECTION CONTROL
- RAISING RATE OF LITIGATION AND FINANCE
- STUDIES ON PATIENT SAFETY
- TOOLS DESIGN TO PREVENT ERRORS AND ADVERSE EVENTS
  - How IT can Help in Preventing Adverse Effect
- PATIENT SAFETY SOLUTIONS
- CONCLUSION
CHAPTER 11:Cost Analysis of Medical Record Department
- INTRODUCTION
  - Why Cost Analysis
- METHODOLOGY
- SUMMARY
  - Cost on Hospital
    - Outpatient
    - Cost Analysis on Medical Records (Table 11.7)
- HOSPITAL EXPENDITURE (TABLE 11.9)
  - Expenditure in Medical Record Department
CHAPTER 12:How to Economize Health Service Expenditure
- INTRODUCTION
- HEALTH SERVICE EXPENDITURE
- DISCUSSION
  - Source of Inefficiency
  - Increase Efficiency
- A CASE STUDY ON KUWAIT HEALTH SERVICES AND COST
- CONCLUSION
CHAPTER 13:Tips to the Administrator
- INTRODUCTION
- HOSPITAL ADMINISTRATION
- WHAT IS A HOSPITAL?
- PROBLEMS OF PUBLIC IN GETTING HOSPITAL SERVICES
- ORGANIZATIONAL NEEDS OF A HOSPITAL
- ORGANIZATIONAL CONSIDERATIONS
- ORGANIZATIONAL NEEDS OF THE DEPARTMENTS
- MAJOR DEPARTMENTS OF THE HOSPITAL SERVICES
- OUTPATIENT SERVICE
- USE OF WAITING TIME FOR PATIENTS
- INVESTIGATIONS
- PRESCRIPTION OF MEDICINE
- REFERRAL TO PUBLIC HEALTH OR OTHER HOSPITAL
- ADMISSION OF PATIENT INTO HOSPITAL
- CASUALTY SERVICE
- ADMISSION OFFICE
- CLOAK ROOM
- DISCHARGE OF PATIENT
- GENERAL INFORMATION ABOUT AVAILABLE HEALTH SERVICES
- RIGHTS AND RESONSIBILITIES OF A PATIENT
  - Rights of a Patient
  - Responsibilities of a Patient
- LIBRARY
  - Mobile Book Trolley
- PUBLIC RELATION DEPARTMENT
  - Public Relation is a Liaison Department
  - Problems of Patients
- MEDICAL SOCIAL SERVICE DEPARTMENT
- COMMUNICATION FACILITIES TO PATIENTS
- STAFF VISITING THE PATIENT
- RECREATION TO PATIENT
- DEATH IN THE HOSPITAL
- FOLLOW-UP CARE TO OLD PATIENTS
- DISTRIBUTION OF DIFFERENT DEPARTMENTS OF THE HOSPITAL FOR EASY LOCATION
- HOW TO REDUCE PATIENT WAITING TIME
- SHOPPING CENTER
- HEALTH EDUCATION
- HEALTH EXHIBITION
- SOCIAL SERVICE INSTITUTIONS
- STAFF AS SOCIALWORKERS
- PRESS
- PROBLEMS OF PATIENTS AND HOSPITALS
  - Problems of Patients
  - Problems of Hospitals
- COORDINATION OF SERVICES
  - Responsibility of the Hospital Director
  - Expansion of the Departments
  - Internal Expansion
  - External Expansion
- COMMUNICATION GAP
- POLICY DECISIONS AND DISCUSSIONS
- DEPARTMENT MANAGEMENT
- ILLEGITIMATE ACTIVITIES
- REPAIRS AND MAINTENANCE OF DEPARTMENT/BIOMEDICAL DEPARTMENT
  - Policies
  - Location
    - Job Responsibility of a Biomedical Engineer
- INEFFICIENT DEPARTMENTS
- CODE OF ETHICS FOR PROFESSIONALS
- MISUSE AND UNDERUTILISATION OF STAFF
- DOCTORS
- NURSING
- PARAMEDICAL
- ADMINISTRATOR AND OTHER STAFF
- ORIENTATION TO THE STAFF
- SENIOR OFFICIAL ON ROUND THE CLOCK SERVICE
  - Authority and Responsibility of ‘Duty Officer’
  - Handing over Data Dairy Book
- STAFF WELFARE
- TEACHING PROGRAM
- RESEARCH PROGRAM
- HOW TO ACHIEVE A GOOD INFORMATION SYSTEM
- ROLE OF MEDICAL RECORDS
- WHY COST ANALYSIS
- MANAGMENT CAPABILITIES
  - Manpower
  - Utility
- VALUE OF MANAGEMENT INFORMATION
- MANAGEMENT DECISIONS AND RELATED INFORMATION REQUIREMENTS
- SUMMARY
- TWENTY TIPS TO HOSPITAL ADMINISTRATOR FOR EFFICIENT ORGANIZATION AND MANAGEMENT OF A HOSPITAL TO IMPROVE PATIENT CARE
CHAPTER 14:Leadership
- TRUST BUILDING
- EFFECTIVE LISTENING
- LEADERSHIP TALK
- QUALITIES OF A LEADER
  - What is Your Leadership Style?
CHAPTER 15:Motivation
- HEIGHTEN YOUR CURIOSITY, CURIOSITY JUMP STARTS YOUR PERSONAL BRILLIANCE
- NEUTRALIZING SITUATIONS CAUSING WORRY
CHAPTER 16:Quality Assurance
- INTRODUCTION
  - What is Quality Assurance?
  - What is Quality Assurance Program?
- HISTORICAL PERSPECTIVE
- QUALITY ASSURANCE PROGRAM
- FUNCTIONS
- METHODOLOGICAL CONSIDERATION IN QUALITY ASSESSMENT
- PLANNING A QUALITY ASSURANCE PROGRAM (QAP)
- ORGANIZING A QUALITY ASSURANCE PROGRAM
- IMPLEMENTING A QUALITY ASSURANCE PROGRAM
  - Developing a Quality Assurance Plan
  - Active Participation by Hospital Staff
- PROGRAM IMPLEMENTATION
  - Utilization Review Committee
  - Medical Staff Peer Review/ Medical Audit Committee
- CASE STUDY
- SUGGESTIONS/CAUTION: MOTIVATION FOR COMMITMENT TO PROGRAM
- CONCLUSION
CHAPTER 17:Medical Audit
- INTRODUCTION
- HISTORY OF MEDICAL AUDIT
- MATERIAL FOR MEDICAL AUDIT
- METHODS OF MEDICAL AUDITING
  - Internal Audit
  - External Audit
- MEDICAL AUDIT SHEET
  - Benefits of Medical Audits
- CONCLUSION
CHAPTER 18:Patient Care Evaluation
- INTRODUCTION
- A TYPICAL CASE STUDY
- OUTCOME OF THE IMPLEMENTATION OF PATIENT CARE EVALUATION (TABLES 18.1 and 18.2)
CHAPTER 19:Establishment of a Central Medical Record Archives Training and Research Department (CMRATRD)
- INTRODUCTION
- OBJECTIVES
- REQUIREMENTS
- CONCLUSION
CHAPTER 20:Challenges of the Health Care Delivery Beyond 21st Century
- INTRODUCTION
- HEALTH CARE DELIVERY SYSTEM
- PROBLEMS IN HEALTH CARE DELIVERY SYSTEM
- PREPARING A NEW HEALTH CARE DELIVERY SYSTEM
- HEALTH CARE COST
- INFORMATION TECHNOLOGY
- IT SOLUTIONS FOR THE 21ST CENTURY
  - 21st Century RIM
  - Critical Clinical Applications
- PROBLEMS OF INTERNET
- QUALITY ASSURANCE WITH LATEST TECHNOLOGY
- CONCLUSION
- SUGGESTIONS
Bibliography

INDEX

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Chapter Notes