Jaypee Brothers
In Current Chapter
In All Chapters
X
Clear
X
GO
Normal
Sepia
Dark
Default Style
Font Style 1
Font Style 2
Font Style 3
Less
Normal
More
Latest in Healthcare Management
Pradeep Bhardwaj
CHAPTER 1:
Public Health and its Scope
INTRODUCTION
WHAT IS THE SCOPE OF MPH COURSE?
Why Pursue a Career in Public Health?
Who should Consider a Degree in Public Health?
How can a Graduate Degree in Public Health Enhance my Career Opportunities?
Where do Public Health Professionals Work?
What kind of Job Title can I Expect after Graduating with a Degree in Public Health?
What is the Difference between the Different Degrees? How do I Choose the One that's Right for Me?
Why should I Consider a Dual Degrees in Public Health?
Distinctions Between Public Health and Clinical Health Professions
Other Associate Options is Public Health Administrator
A Day in the Life of a Public Health Administrator
Paying Your Dues
Associated Careers
Job Prospects
CHAPTER 2:
Emerging Trend in Healthcare
INTRODUCTION
CURRENT STATE OF HEALTHCARE IN INDIA
GROWTH IN THE HEALTHCARE INDUSTRY
DRIVERS OF GROWTH FOR THE HEALTHCARE SECTOR
Demographic Factors
Economic Factors
EMERGING TRENDS IN HEALTHCARE: CHALLENGERS AND INTERVENTIONS
CHANGING DISEASE TRENDS
BURDEN OF NONCOMMUNICABLE DISEASES
CURRENT INFRASTRUCTURE
EMERGING TRENDS IN HEALTHCARE DELIVERY
Investment Trends
Foreign Direct Investment
Hospital and Research
DEVELOPMENTS IN PRIVATE HEALTHCARE
Evolving Delivery Models
Day-care Centers
Potential Benefits
Nova Day-care Center: Case Study
DEVELOPMENTS IN PUBLIC HEALTHCARE
Initiatives by the Government
Private-Public Partnerships
Emerging Role of TPAs
OPPORTUNITIES WITHIN INDIA'S HEALTHCARE SECTOR
Medical Tourism on the Rise
Emerging Health Insurance Market
Growth of Telemedicine
Clinical Trials
EMERGING TREND IN HEALTHCARE 2015
MOBILE HEALTH
CONSUMERS’ ONLINE AND OFFLINE WORLD'S MERGE
SOCIAL MEDIA'S GROWING IMPORTANCE
PERSONALIZATION DRIVERS CONSUMER EXPERIENCE
MOVING BEYOND CLINICAL EXPERTISE
CHAPTER 3:
Nursing Stations Design
THE WORK ENVIRONMENT OF NURSES
THE NURSING STATION
CHAPTER 4:
Laws Applicable to Medical Practices
HEALTHCARE IN INDIA
HUMAN CULTURE
MEDICAL LAWS IN INDIA
Post-independence Development
Prerequisites of Medical Practice
Emergency Healthcare and Laws
Latest Amendment to the PC and PNDT Rules
Laws applicable in Hospital and Healthdare
CLINICAL ESTABLISHMENT ACT (2010)
CHAPTER 5:
Cost of Medical Education
INTRODUCTION
INCREASE IN DEMAND
COST OF PRODUCING AN MBBS DOCTOR
PRESENT SCENARIO
STUDYING MEDICINE ABROAD
What Needs to be Done?
POSTGRADUATE MEDICAL EDUCATION
CHAPTER 6:
Hospital Project Management Victory
PLAN FOR CONTINGENCIES
GET EVERYONE TALKING
BREAKDOWN THE SILOS
DIG DEEP—DO NOT TAKE “NO” OR “I DO NOT KNOW” FOR AN ANSWER
RESPECT EACH OTHER'S STRENGTHS
CHAPTER 7:
Furniture Design Features and Healthcare Outcomes
CHAPTER 8:
Ignite Healthcare Management Excellence and Passion by NLP Technology
IMPROVE PERSONAL, PROFESSIONAL AND HEALTHCARE SUCCESS BY NEUROLINGUISTIC PROGRAMMING (NLP)
WHY USE NEUROLINGUISTIC PROGRAMMING IN HEALTHCARE?
NEUROLINGUISTIC PROGRAMMING CONCEPT
WHAT IS NEUROLINGUISTIC PROGRAMMING?
HOW TO USE NEUROLINGUISTIC PROGRAMMING?
SET OF SKILLS THAT YOU WILL LEARN AND APPLY
PERSONAL BENEFITS
PROFESSIONAL BENEFITS
VOCABULARIES IN NEUROLINGUISTIC PROGRAMMING
Anchoring
Chunking
Mirroring
Pacing and Leading
Reframing
KEY PRESUPPOSITIONS IN NLP: BELIEFS OF EXCELLENCE
APPLICATIONS OF NLP IN ADMINISTRATION
CORE BENEFITS OF LEARNING NLP IN HEALTHCARE
PRODUCTIVITY BENEFITS
ORGANIZATIONAL BENEFITS
SENSORY AWARENESS BENEFITS
BENEFITS SPECIFICALLY FOR BUSINESS
LANGUAGE OF INFLUENCE BENEFITS
NEUROLINGUISTIC PROGRAMMING IN HEALTHCARE EDUCATION
Certified Neurolinguistic Programming Courses
Neurolinguistic Programming Learning Centers
Useful NLP Websites
Books Recommended to learn NLP
CHAPTER 9:
Principles of Medical Ethics
ORIGINS OF MEDICAL ETHICS
PRINCIPLES OF MEDICAL ETHICS
DIFFERENCES BETWEEN ETHICS AND LEGALITY
TURNING TO ETHICAL GUIDEPOSTS AND GUIDELINES
Privacy and Confidentiality Concerns
End-of-life Issues
Access to Care
MOVING MEDICINE FORWARD
Ethics of Research
Ethics in a Hospital
Understanding the Hospital Ethics Panel
PATIENT RIGHTS
EMERGENCY ROOM ETHICS
Bioethics as a Field of Study
CHAPTER 10:
Medical Tourism: India the Global Healthcare Destination
INTRODUCTION
INDIA: UNTAPPED POTENTIAL IN THE MEDICALTOURISM MARKET
MEDICAL TOURISM ADVANTAGE IN INDIA
CARE OF INDIA
Cost of Life
Patient First
The Holistic Approach
INCREDIBLE INDIA
Cardiology and Cardiac Surgery
Minimally Invasive Surgery
Oncology
Orthopedics
Cosmetology
Wellness
VISA INFORMATION
Conditions
Validity of Visa and Extension of Visa
Visa to Attendant/Family Members
Registrations
Registrations for Pakistani and Bangladeshi Nationals
CHAPTER 11:
Third Party Administrator Management is Knowledge Management
INTRODUCTION
Third Party Administrators
IMPLICATIONS OF THIRD PARTY ADMINISTRATOR
FUNCTIONING OF THIRD PARTY ADMINISTRATOR
CHAPTER 1
CHAPTER 2
CHAPTER 3
Revocation or Cancelation of a Licence
CHAPTER 4
CHAPTER 5
CHAPTER 6
Miscellaneous Provisions
CHAPTER 7
CONCLUSION
CHAPTER 12:
Power of Six Sigma in Hospital and Healthcare Management
WHAT IS SIX SIGMA?
FEATURES
HOW AND WHEN TO USE IT?
PHASES OF SIX SIGMA
TRAINING CENTERS FOR SIX SIGMA
Steps in Six Sigma Methodology (DMAIC)
MAIN PLAYERS
Most Popular Outcomes from Six Sigma
FORMULA OF SIX SIGMA
CHAPTER 13:
NABH, JCI: The Turning Point of Healthcare Quality System
INTRODUCTION
MATERIALS AND METHODS
RESULTS AND ANALYSIS
Impact on Financials
Impact on Patients
Impact on Employees
DISCUSSION
CONCLUSION
TOOLS USED FOR MAKING NABH POPULAR
INITIATIVE BY GOVERNMENT OF GUJARAT FOR NABH
INTRODUCTION TO NABH
NABH PROVIDES ACCREDITATION TO HEALTHCARE SETUPS
NABH STRUCTURE (FLOW CHART 13.1)
Accreditation Committee
Technical Committee
Appeals Committee
NABH SECRETARIAT
ORGANIZATIONAL STRUCTURE
HOSPITAL ACCREDITATION
NABH STANDARDS
Patient Centered Standards
Organization Centered Standards
ASSESSMENT CRITERIA
PREPARING FOR NABH ACCREDITATION
NABH ACCREDITATION PROCEDURE
Application for Accreditation
Scrutiny of Application
Preassessment
Objective of Preassessment
Final Assessment
Scrutiny of Assessment Report
BENEFITS OF ACCREDITATION
Benefits for Hospitals
Benefits for Hospital Staff
Benefits to Paying and Regulatory Bodies
CONCLUSION
INTRODUCTION
INDIA FRIENDLY
ABOUT JOINT COMMISSION INTERNATIONAL
HISTORY OF CONTINUAL IMPROVEMENT BY JOINT COMMISSION INTERNATIONAL
JCI'S RELATIONSHIP TO THE JOINT COMMISSION
BENEFITS TO INDIAN HOSPITALS ONCE THEY GET JCI ACCREDITATION
Improved Patient Safety and Quality
Recognition for Your Organization
Increased Community Confidence
Education on Best Practices
Other Benefits of Joint Commission Accreditation in India
Recent Studies Support the Value of Joint Commission Accreditation
ACCREDITATION: THE VALUE EQUATION
WORLD-CLASS VIA ACCREDITATIONS
ACCREDITATIONS: RESHAPING INDIAN HEALTHCARE
THE ACCREDITATION PROCESS
CHAPTERS IN JOINT COMMISSION INTERNATIONAL ACCREDITATION
Implementation Requirements
AFFORDABILITY
THE FUTURE
CHAPTER 14:
Six Sigma Concept in Healthcare
INTRODUCTION
Objective of the Course
Field of Application
Related Tools
Description
Six Sigma Evolution
Six Sigma Explanation
Six Sigma Methodology
Phase 1: Define (D)
Phase 2: Measure (M)
Phase 3: Analyze (A)
Phase 4: Improve (I)
Phase 5: Control (C)
Organizational Infrastructure
Other Six Sigma Related Models
WHAT IS SIX SIGMA?
METHODS
DMAIC
DMADV
Quality Management Tools and Methods used in Six Sigma
SIX STEPS TO SIX SIGMA
SIX SIGMA
What Does Six Sigma Mean?
What is the Aim of Six Sigma?
About Six Sigma Belts
SIX SIGMA AND HEALTHCARE
More on Six Sigma?
How is Six Sigma Different from Previous TQM, CQI Type of Efforts?
Which Hospitals have used Six Sigma?
How to Implement Six Sigma Program in a Hospital?
SIX SIGMA IN HEALTHCARE
Benefits
SUCCESS STORIES OF SIX SIGMA
PREREQUISITES OF SIX SIGMA
THE RED CROSS HOSPITAL CASE STUDY
Sample Project: Shortening the Length of Stay of Gynecology Patients
Define Phase
Measure Phase
Analyze Phase
Improve Phase
Control Phase
Quality Approaches and Models
QUALITY TOOLS
QUALITY TERMS
Lean Six Sigma
MINITAB
Sigma Level
Six Sigma Black Belt
Six Sigma Certification
Six Sigma Champion
Six Sigma Consultant
Six Sigma Consulting
Six Sigma Green Belt
Six Sigma Leadership Principles
Six Sigma Master Black Belt
Six Sigma Quality
Six Sigma Software
Six Sigma Sponsor
X's
Y's
BASIC CONCEPT AND MOST FREQUENTLY USED FORMULA'S IN SIX SIGMA
Histograms
Left-Skewed Distribution (Negatively Skewed)
Right Skewed Distribution (Positively Skewed)
Bimodal Distribution
Uniform Distribution
Normal Distribution
Coefficient of Skewness (Fig. 14.2)
DEFECTS PER UNIT (DPU)
Defect Per Unit (DPU) = 1.9 defects per nail
DEFECTS PER MILLION OPPORTUNITIES (DPMO)
Example
Summary of Table
Using Excel to Calculate Sigma and DPMO
Get the DPMO Calculator (Table 14.4)
BINOMIAL DISTRIBUTION
Assumptions
Example One
Example Two
Example Three
POISSON DISTRIBUTION
Example One
T-DISTRIBUTION
HYPOTHESIS TESTING
Two Sample T-test
Paired T-test
Confidence Interval Formula
CHI-SQUARE DISTRIBUTION
Assumptions
Formula
Possible Applications
Goodness of Fit (GOF) Hypothesis Test
Critical Values of the Chi-Square Distribution (Tables 14.7 and 14.8)
How to Use This Table
F- TABLE
DESIGN FOR SIX SIGMA (DFSS)
HYPOTHESIS TESTING AND PARAMETRIC
Comparison of Variances
Hypothesis Testing Steps
Create a Visual Aid of the Test
Selecting the Hypothesis Test
CHAPTER 15:
Power of Six Sigma in HR Management
IMPROVE YOUR HR EXCELLENCE WITH SIX SIGMA
Applying Six Sigma in HR Excellence
ROLE OF SIX SIGMA IN HUMAN RESOURCE MANAGEMENT
SIX SIGMA PROCESS
HOW IS SIX SIGMA DIFFERENT?
DEFINITION OF SIX SIGMA
STEPS TO IMPLEMENT SIX SIGMA IN HR
STEPS IN SIX SIGMA METHODOLOGY (DMAIC)
CRITICAL SUCCESS FACTORS FOR THE SIX SIGMA
REWARDS AND RECOGNITION IN SIX SIGMA
HOW TO CREATE A SIX SIGMA CULTURE
CHANGE MANAGEMENT AND COMMUNICATIONS
Being Included in Six Sigma
Gaining the Right Skills and Knowledge
Marketing HR's Potential Contribution
Advantages of HR having Six Sigma
Six Sigma Training Institutes
Online Six Sigma Learning Institutes
CHAPTER 16:
High Altitude Medical Services
DEFINITIONS
Altitude
High Altitude
Very High Altitude
Extreme Altitude
EFFECTS OF HIGH ALTITUDE ON HUMAN BEINGS
Long-term Effects
Acclimatization to Altitude
Altitude and Athletic Performance
ALTITUDE SICKNESS
Causes
Signs and Symptoms
Primary Symptoms
Severe Symptoms
Physiology
DEATH ZONE
PREVENTION
Pre-acclimatization
Altitude Acclimatization
MEDICAL TREATMENT
Oxygen Enrichment
Other Methods
Treatment
ALTITUDE TRAINING
Training Regimens
Live-high, Train-low
Live-high, Train-high
Repeated Sprints in Hypoxia
Artificial Altitude
MOUNTAINEERING
Technique
Snow
Glaciers
Ice
SHELTER
Tent (Fig. 16.1)
Snow Cave (Fig. 16.2)
HAZARDS
Falling Rocks
Falling Ice
Falls from Rocks
Avalanches
Ice Slopes
Snow Slopes
Crevasses
WEATHER
Solar Radiation
CHAPTER 17:
IVF Management
INTRODUCTION
CATEGORIES OF INFERTILITY CARE UNITS
Primary (Level 1A) Infertility Care Units
Primary (Level 1B) Infertility Care Units Engaging in Intrauterine Insemination
Secondary (Level 2) Infertility Care Units
Tertiary (Level 3) Infertility Care Units
THE PROJECT REPORT OF IN VITRO FERTILIZATION
Feasibility Study
Demand
Supply
Objectives of IVF Center
Organization Chart (Proposed) (Flow chart 17.1)
Facilities
Targets
Procedure and Targets
Location of the Laboratory
Basic Infrastructure
Electricity
Back-up Power Supply
Air Conditioning
Water Supply
Clean Air
Floors, Walls and Ceiling
Doors
Furniture
AREA AND PLAN LAYOUT
Area
Nonsterile Area
Sterile Area
FLOOR PLAN
The IUI Laboratory
THE STAFF
Other Staff
Gynecologist and Program Coordinator
Andrologist
Clinical Embryologist
Counselors
SALARY STRUCTURE OF STAFF
Clinical Team
Medical Team
Support Staff
Academic Team
Administrative Team
Others
EQUIPMENT
Incubators
Laminar Flow Hoods (Clean Air Station)
Microscopes
Stereo Zoom Microscope
Inverted Microscope
Binocular Microscope for IUI and Andrology—Two
Ovum Aspiration Pump
Laboratory Purification System
Heating Appliances
MedeaLAB CASA
Programmable Biological Freezer
Laser
Spindle Imaging System
Sperm Counting Chamber
Centrifuge
Ultrapure Water Systems
Miscellaneous
Consumables
Ovum Pick-up and Embryo Transfer
Culture Media
IVF Management Software
Annual Maintenance Contract
Website
Other Equipment
Computers—Four
Furniture
MARKETING
TIME FRAME
THE FUTURE PERSPECTIVE
The Future
CHAPTER 18:
Electronic Medical Records
INTRODUCTION
ASSESSING RETURN ON INVESTMENT
SECURITY RETURN ON INVESTMENT
OTHER AREAS FOR RETURN ON INVESTMENT
Five Key Areas for Return on Investment Summary
BENEFITS OF ELECTRONIC MEDICAL RECORDS
EMR AND CLINICAL TRIAL
Issues in EMR
ELECTRONIC MEDICAL RECORD VERSUS PAPER MEDICAL RECORD
Reduced Storage
Ease of Access
Improved Accuracy
Reduced Costs
Increased Risk Management
Ambulance Services
Technical Features
Health Information Exchange
QUALITY
AN ELECTRONIC HEALTH RECORD IS NOT A SIMPLE REPLACEMENT OF THE PAPER RECORD
How to Implement Electronic Medical Records?
Step 1: Assess Your Practice Readiness
Step 2: Plan your Approach
Step 3: Select or Upgrade to a Certified EMR
Step 4: Conduct Training and Implement an EMR System
Step 5: Achieve Meaningful Use
Step 6: Continue Quality Improvement
LONG-TERM PRESERVATION AND STORAGE OF RECORDS
CHALLENGES IN IMPLEMENTING EMR
CHAPTER 19:
Green Buildings in Healthcare
INTRODUCTION
WHAT IS LEED?
Purpose of LEED
LEED RATING SYSTEM
Advantages of LEED?
LEED Levels of Certification?
Rating System
LEED INDIA
CHAPTER 20:
Hospital Architecture: Importance and Management
INTRODUCTION
PLANNING PUBLIC SPACES FOR HEALTHCARE FACILITIES
Memorable and Positive
Typologies
OPERATION THEATER COMPLEX
Purpose of Operation Theater Complex
Different Zones of Operation Theater Complex
Types of Operation Theater Complexes
Principles to be taken into Consideration While Planning an Operation Theater (Physical/Architecture)
Recommendations on the Number of OTs Required
Ventilation
Pendant Services
Piped Gases in the Operation Theater
Scavenging
Electrical
Lighting
Anesthesia Equipment and Monitoring Needs
Statutory Requirements
THE AUTHORITY FOR STANDARDIZATION
CONCLUSION
CHAPTER 21:
Knowledge Process Outsourcing: The Next Big Opportunity in Healthcare
INDIA: PREFERRED DESTINATION
BUYERS OF HEALTHCARE KPO SERVICES
KPO SERVICES IN HEALTHCARE
KPO IN MEDICAL TRANSCRIPTION
KPO IN MEDICAL CODING
Benefits
KPO Skills Defined
What KPO can Deliver to you?
KPO Company Advantages
KPO in Medical Billing
KEY BENEFITS
Challenges in KPO
ROAD AHEAD
CHAPTER 22:
Opportunities in Healthcare Administration and Alternative Therapies
CONCEPT OF HOSPITAL ADMINISTRATION AND MANAGEMENT
HOSPITAL ADMINISTRATION IN A NUTSHELL
UNIQUENESS OF THE HOSPITAL ADMINISTRATION
FUTURE TRENDS IN HOSPITAL ANDHEALTHCARE MANAGEMENT
HOW TO SERVE HOSPITAL AND HEALTHCAREWITH POWER AND STATUS?
Some Other Attributes and Qualities of a Good Hospital Administrator
HEALTHCARE ADMINISTRATION: CAREER OVERVIEW
Some Facts
EDUCATION AND TRAINING
AREAS OF SPECIALIZATION
CAREER PROSPECTS
MONEY MATTERS!
SOME TOP RECRUITERS
EDUCATIONAL INSTITUTIONS
SUGGESTED HOSPITAL AND HEALTHCARE MANAGEMENT JOURNAL/NEWSPAPER/MAGAZINES
INDIA'S MAJOR HOSPITAL AND HEALTHCARECONSULTANCY FIRMS
USEFUL INDIAN HEALTHCARE SITES
Hospitals
Medical Institutions
Research Councils/Centers
INTRODUCTION
Yoga Therapy
Mantra Therapy
Pranic Healing
Colon Hydrotherapy
Urine Therapy
Laughter Therapy
Past Life Therapy
EXAMPLES
ALTERNATIVE THERAPIES GUIDANCE
Acupressure
Acupuncture
Aromatherapy
Astrology
Atlas Orthogonal
Ayurvedic Medicine
Auricular Therapy
Alexander Technique
Autogenic Training
Anthroposophical Medicine
Autourine Therapy
Holotropic Breathwork
Biofeedback
Bach Flower Remedies
Cellular Therapy
Chromotherapy or Color Therapy
Colon Therapy
Chelation Therapy
Chinese (Oriental) Medicine
Chiropractic
Colonics
Counseling/Psychotherapy
Cupping
Craniosacral Therapy
Dance/Movement Therapies
Holistic Dentistry
Dowsing
Ear Candling
Electropathy
Fasting Therapy
Feng Shui
Feldenkrais Method
Flower Essences
Gem Therapy
Herbalism
Heliotherapy
Holistic Medicine
Homeopathy
Hypnotherapy
Hydrotherapy
Iridology
Kinesiology
Lymph Drainage Therapy
Massage Therapeutic
Magnetotherapy
Midwifery/Childbirth Support
Native American Herbology
Natural Products
Naturopathic Medicine
Network Chiropractic
Ohashiatsu
Oriental Diagnosis
Osteopathic Medicine
Physiotherapy
Pyramid Healing
Radiesthesia
Radionics
Reconstructive Therapy/Prolotherapy
Reflexology
Reiki
Rolfing
Shiatsu
Sound Therapy
Tibetan Medicine
Unani
Vision Therapies
Vitamin Therapy
Wellness Restoration
Yoga Therapy
PREVALENCE OF USE OF SPECIFIC THERAPIES
IN PALLIATIVE CARE
POTENTIAL SIDE EFFECTS
INSTRUCTIONS TO PATIENTS
CONCLUSION
CHAPTER 23:
Entrepreneurship in Healthcare
SETTING GOALS
HOW IMPORTANT IS HANDS ON EXPERIENCE FOR A START-UP?
Can you Learn to Drive a Car by Reading the Instruction Manual?
Mentoring
Entrepreneurial Thought Processes
Business Development
Conclusion
So, what is a Consultant?
Save up as much Money as Possible before Starting
STEPS
What about Marketing?
Being a Consultant is Being in Business
TIPS FOR INTERNAL CONSULTANCY
INTERNAL CONSULTANCY SKILLS CASE STUDY
Outcome
Consulting Skills
Facilitation Skills
Research, Analysis and Problem Solving
TOOLKIT
THE CONSULTANCY PROCESS
WHAT ALL CLIENTS WANT?
On the Practice of Consulting
About You as a Consultant
Consultancy Styles (Fig. 23.1)
Consultancy Development—Key Points
Consultancy Ethics
WORKING WITH CLIENTS
Professional Versus Mass Services
KEY CONCLUSION
Key Point
WHAT IT FEELS LIKE TO BE A BUYER (FIG. 23.2)?
Clients and Professionals Working Together
The Clients World
The Professionals World
CASE
BACKGROUND
DIVISION
The Clients’ View
The Response
Ingredients of a Service
JOURNEY OF THE CUSTOMER: ANALYSIS (FIG. 23.4)
Background
JOURNEY OF THE CUSTOMER: DIAGNOSIS
DELIVERING PROJECTS
SUMMARY OF THE PROJECT APPROACH (FIG. 23.5)
PROJECT PLANNING
Planning Sheets, Milestone Plans and Gantt Charts
Critical Path Analysis
Stages Plan
Gantt Chart
Milestone (End-Date) Plan
Project Reports
KEY POINTS
MANAGING PROJECTS
Five Keys to Success
Objectives
Stages
Organization
Planning and Control
Leadership and Management
SUCCESS IN PROJECT MANAGEMENT
How Teams Develop?
TEAM FOCUS
TEAM ROLES
Dealing with People: Interpersonal Skills
Active Listening
Tips for Active Listening
Become a ‘Whole Body’ Listener
CONTROL DISTRACTIONS
Build Rapport by Pacing the Speaker
Control Your Emotional ‘Hot Buttons’
How Well do you Listen?
Communication Skills—Asking Questions
Effective Team Communication Behavior
In the Successful Groups:
CRITICAL EXAMINATION
Introduction
Technique
STYLES OF INFLUENCING
Tough Battler, Friendly Helper, Logical Thinker
Push-Pull Influencing Styles
Push Style
Pull Style
Self-assessment Questionnaire
Enter the Score
INTERPRETATION OF SCORES
POLITICAL RESOURCES: INVENTORY
NEGOTIATING OVERVIEW
Williams—Cooperative Problem-solvers Versus Competitive Adversarials
Rackham
PREPARATION
The Range: The Settlement Zone
Behavior, Particularly Communications
Skilled Versus Average Negotiators
Planning
Skilled Versus Average Negotiators 2
Negotiating Behavior
PRESENTATIONS: PREPARATION
Outstanding Presenting Skills
Media is the Message
Attention Span
On Recall
Preparation for Presentations
Setting Objectives
Chunking the Presentation into Sections
Preparing Your Audio/Visuals
Preparing Your Notes or Script
Rehearsal and Practice
The Presentation Proper
The Presentation Start
Handling Questions (5 Key Points)
Closure: When you Come to the End-stop
Know When to Stop
What was it All About?—Summarize it for Them
Some Common Errors
CHAIRING MEETINGS
Setting Up the Meeting
Type of Meeting
Size of the Meeting
Membership
Developing the Aims and Agenda
Chairing the Meeting
Opening the Meeting
KEEPING CONTROL
DISCUSSING EACH ITEM
ENCOURAGING PARTICIPATION
SUMMARIZING AND CLOSURE
Actions after Meetings
Consensus Building for Teams
TEAM CONSENSUS DECISION RULE
Guidelines for Team Member
When to Use a Consensus Process
When not to Use Consensus
CHAPTER 24:
Postgraduate Medical Education Management
CHAPTER 25:
Business Models in Clinical Research Management
MEANING OF BUSINESS MODEL
BUSINESS MODEL IN CLINICAL RESEARCH
TYPES OF BUSINESS MODELS
Individual Project Outsourcing Model
Full-time Equivalent Model
Functional Service Provider (FSP) Model
Build-Operate-Transfer (BOT) Model
Benefits of BOT Model
Risks Involved in BOT Model
Full Service Outsourcing Model
Functions
Factors Affecting the Selection of CRO
Advantages of Outsourcing Trials to CROs
Challenges
Conclusion
CHAPTER 26:
Paramedical and its Scope in Healthcare
PARAMEDICAL SCIENCES: COURSES WITH GREAT SCOPE
PARAMEDICAL: THE BACKBONE OF MEDICAL SCIENCE
Who is a Paramedic?
CURRENT ROLE OF PARAMEDICAL
FACTS AND FIGURES : PARAMEDICALS
OPPORTUNITIES FOR PARAMEDICALS
Remuneration
Paramedical Institutes
Current Process of Hiring Paramedical Staff
Recommendations
List of Paramedical Courses
CHAPTER 27:
Plan for a Start-up Business
EXECUTIVE SUMMARY
GENERAL COMPANY DESCRIPTION
PRODUCTS AND SERVICES
MARKETING PLAN
Market Research–Why?
Market Research–How?
Economics
Product
Features and Benefits
Customers
Competition
Niche
Strategy
Promotion
Promotional Budget
Pricing
Proposed Location
Distribution Channels
Sales Forecast
OPERATIONAL PLAN
Production
Location
Access
Legal Environment
Personnel
Inventory
Suppliers
Credit Policies
Managing Your Accounts Receivable
Managing Your Accounts Payable
MANAGEMENT AND ORGANIZATION
Professional and Advisory Support
PERSONAL FINANCIAL STATEMENT
START-UP EXPENSES AND CAPITALIZATION
FINANCIAL PLAN
12-month Profit and Loss Projection
4-year Profit Projection (Optional)
Projected Cash Flow
Opening Day Balance Sheet
Break-even Analysis
APPENDICES
REFINING THE PLAN
For Raising Capital
For Bankers
For Investors
For Type of Business
Manufacturing
Service Businesses
High Technology Companies
Retail Business
SUMMARY
The Beginning
The Letdown
Something New
The Strategy Followed
New Merger
KEY LEARNINGS
CHAPTER 28:
Healthcare Management Consultancy Services
INTRODUCTION
GOOD MANAGEMENT
How Important is Hands on Experience for a Start-up?
Can you Learn to Drive a Car by Reading the Instruction Manual?
Mentoring
Entrepreneurial Thought Processes
Business Development
Conclusion
WHAT IS A CONSULTANT?
Steps
What about Marketing?
BEING A CONSULTANT IS BEING IN BUSINESS
TIPS FOR INTERNAL CONSULTANCY
Internal Consultancy Skills Case Study
Outcome
Consulting Skills
Facilitation Skills
Research, Analysis and Problem-solving
TOOLKIT
Consultancy Process
What all Clients Want?
About you as a Consultant
Consultancy Styles
Consultancy Development: Key Points
Working with Clients
Professional Versus Mass Services
KEY CONCLUSION
KEY POINT
What it feels Like to be a Buyer?
Dealing with People—Interpersonal Skills
Active Listening
Tips for Active Listening
Specialized Consultancy as Medicolegal Consultants
MEDICAL PRACTICE IN TODAY'S SCENARIO
MEDICAL NEGLIGENCE
CONSUMER FORUMS
SERVICE OFFERED
Medicolegal Aspects
Examples
Legal Aspects
Legal Proceeding in Respect of the Consumer Protection Act, 1981
Labor or Human Resource Problems
Issues Relating to Property
Recovery of Money Receivable to the Hospital, Nursing Home or Individual Doctor
CRIMINAL NEGLIGENCE CASES AND ITS REASONS
When a Criminal Case Occurs Against Doctor?
WHAT IS THE MAIN DIFFERENCE BETWEEN CIVIL AND CRIMINAL LAW?
What You Need to Start?
Marketing Your Consulting Business
Top Healthcare Consultancy
USEFUL BOOKS ON CONSULTANCY
Annexure
Glossary
A
B
C
D
F
G
I
K
L
M
R
S
T
U
A
B
C
D
E
F
G
H
I
L
M
N
Q
R
S
T
U
W
Y
INDEX
TOC
Index
×
Chapter Notes
Save
Clear