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Corporate Hospital Culture and Communication Skill
Prafull Arunkant Naik, Nidhi Prafull Naik
1 CHAPTER:
Introduction of Corporate Hospital Management
INTRODUCTION
IMPORTANCE OF CORPORATE HOSPITAL MANAGEMENT
What is Hospital Management?
Divison of Work
FUNCTIONS OF MANAGEMENT
Different Type of Plan
Organizing
STANDARD ORGANOGRAM OF CORPORATE HOSPITAL (Fig. 1.3)
Organogram
Guidelines for directing
Staffing
Selection
Introduction
LEADERSHIP
Leadership Trails
Some Function of Leader
Tips for Good Leadership
MANAGEMENT STYLES
ART OF NEGOTIATION
Negotiate
Art of Negotiation at Corporate Hospital
2 CHAPTER:
Corporate Hospital Etiquettes
CORPORATE HOSPITAL ETIQUETTEs
PROFESSIONAL ETIQUETTEs
The Basics
Guideline and Tips Dealing with People
Peer and Subordinates
With Our Superior
SOCIAL ETIQUETTE—GUESTS, CONSULTANTS AND NEW EMPLOYEE
Making Introduction
Other Tips for Introduction
Shaking Hands
Few Tips
Name Tags
Corporate Philosophy
Mission
Vision
Goal
Delegation of Work
Policies and Procedures
What People Expect from Corporate Hospital?
Expectation of Patients and their Relatives
Expectation of Doctors—Consultations
Expectation of Staff
Expectation of Society
Expectation of Shareholder
Business Card Etiquette
Handling Cultural Difference
DRESS CODE OF CORPORATE HOSPITAL
Clinical Staff
For Nonclincal Staff
Effective Usage of Telephone
E-mail Etiquette
Some Tips
3 CHAPTER:
Organization and Management of a Corporate Hospital
INTRODUCTION
*Vision
Mission
Goals
Objectives Setting
Human Resource Development
Motivation
Two Ways of Motivation
Empowering the People
Performance Management
Delegation of Work
Tips for Delegation
WHY HOSPITAL MANAGEMENT IS DIFFERENT FROM OTHER ORGANIZATION
Characteristic of a Corporate Hospital Administrator
INFRASTRUCTURE OF CORPORATE HOSPITAL
HUMAN RESOURCE DEPARTMENT IN CORPORATE HOSPITAL
Recruitment Procedure for Corporate Hospital
Training
Corporate Hospital Marketing
The Pricing Policy
Role of Consultant in Corporate Hospital Management
Policies and Procedure Guideline for a Corporate Hospital
Documentation
Prepare the Documentation
Use of Documentation
Storage of Documentation
Retrieval of Documentation
TELEMEDICINE
CHALLENGES FOR CORPORATE HOSPITAL
MEDICAL AUDIT
What to Check
Medical Audit Broadly Categorized
Barrier to Medical Audit
Some Topics
List of Licences and Statutory Obligations for Corporate Hospital
4 CHAPTER:
Communication Skill in Corporate Hospital
COMMUNICATION
Communication Process
Types of Communication
Level of Communication
Nonverbal Communication
Basic of Body Language
Eye Contact
Body Movement
Body posture
INTERVIEW WITH MEDIA—CORPORATE HOSPITAL
Some Tips—Planning and Preparation
MOTIVATION MODEL
Work Motivation—Maslow's Hierarchy of Need
Benefits for Job Enrichment for Hospitals
According to Personality of Chairman
Director
Managing Directors
Few Tips: For Top Management
Effective Business Communication
Different Styles of Discussion
WRITTEN COMMUNICATION
Advantage of Written Communication
Reporting System in Corporate Hospital
Systemic Report
Communication and Information Management in Corporate Hospital
5 CHAPTER:
Brainstorm
INDEX
TOC
Index
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